Privacy and Cookie Policy

This Privacy and Cookie Policy notice is served by:

Business
LAVENDERANDBLACKBERRY LTD
Company number: 12379246
Registered in England and Wales

We are responsible for your personal data (referred to as "I", "our", "us", or "we" in this policy)
Registered Office:
Melrose,
Hardy Road,
St Margarets at Cliffe,
Dover.
CT15 6HJ
This Website:
https://www.lavenderandblackberry.com
Contact:
For any policy questions or requests, please use our website contact page

The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you view / use this website. If you do not agree to the following policy you should cease viewing / using this website, and or refrain from submitting your personal data to us.

Policy Key Definitions:

  • "I", "our", "us", or "we" is defined above.
  • "you", "the user" refer to the person(s) using this website.
  • GDPR means General Data Protection Act.
  • PECR means Privacy & Electronic Communications Regulation.
  • ICO means Information Commissioner's Office.
  • Cookies mean small files stored on a users computer or device.

Key Principles of GDPR:

Our privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.

Processing of your Personal Data

Note: we are exempt from registration in the ICO Data Protection Register because we only process personal data required for our core business purposes.

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases:

Description:
Communication Data
Lawful basis:
Consent
Where our purpose for processing is:
For the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims.
Which is necessary because:
We need to act on communications sent to us from a range of channels including the contact form on the website, email, social media, text or any other form of communication with us.
We process your information in the following ways:
To reply to communications, keep records and to establish, pursue or defend legal claims.
Data retention period:
We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information:
We do not share your information with third parties, unless required by UK law.
Description:
Customer Data
Lawful basis:
Contract
Where our purpose for processing is:
For the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
Which is necessary because:
We need to supply the goods and/or services you have purchased and to keep records of such transactions.
We process your information in the following ways:
For the purpose of recording data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details and your card details.
Data retention period:
We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists. Under UK Law, we are required to keep your details for six years for tax accounting purposes.
Sharing your information:
We do not share your information with third parties, unless required by UK law.
Description:
Technical Data
Lawful basis:
Legitimate interests
Where our purpose for processing is:
Legitimate interests which in this case are to enable us to properly administer our website and our business and to inform the growth of our business and marketing strategy.
Which is necessary because:
We need to process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.
We process your information in the following ways:
Analyse data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from an analytics system.
Data retention period:
We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information:
We do not share your personal information with third parties, unless required by UK law. However, anonymous website analytical data is collected and held by third parties - see "Internet Cookies" below.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Sensitive Data

We do not collect any Sensitive Data about you or data that falls into the Special Categories. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Data Security and Protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Third-Party Links

This website may include links to third-party websites, plug-ins and applications (E.g. Facebook, Twitter etc). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are neither responsible for their privacy statements nor their content. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Your Individual Rights

Under the GDPR your rights are as follows:

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

You can read more about your rights in detail here. You also have the right to complain to the ICO [https://ico.org.uk] if you feel there is a problem with the way we are handling your data. We handle subject access requests in accordance with the GDPR.

Internet Cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content etc.

Some cookies will be saved for specific time periods, where others may last indefinitely. Our cookies fall into two categories:

Strictly Necessary
These cookies are essential for the site to function as intended, they do not gather information about you for marketing nor track where you go on the internet.
Analytics
These cookies store anonymous information about you, where you go on our site and how you arrived to the site. They enable us to monitor the site's performance and how people interact with it. We can then use this information to make changes which we hope will improve the site.

Our site uses cookies from: Google Analytics

How To Manage Your Cookies

You can manage and delete your cookies through your browser at any time. For further details, we recommend this article which is published by the UK information commissioners office.

To block cookies used by Google Analytics, Google has published the following tool.

Resources & Further Information